Definition
A disagreement over a charge or payment error, usually resolved by contacting your bank or the service provider.
What to consider
- Keep records of transactions to support your dispute.
- Contact the vendor or bank as soon as you notice a problem.
- Follow up persistently until the issue is resolved.
Real world scenarios
- When Carrie notices a duplicate online purchase charge, she files a payment dispute through her credit card company. Within weeks, she’s credited back the extra amount.
- Liam contacts the merchant directly to settle a charge for items never received, avoiding lengthy back-and-forth with card issuers.
- By gathering screenshots of receipts and order confirmations, Nia streamlines her dispute, quickly proving the error and resolving it in her favor.
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